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Sales & Refund Policy

Please review these policies carefully as they are the terms of sale that govern your purchases at the They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in's product warranties. Your placement of an order at the constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

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Hours of Operation

If you would like product and pricing information, the team is available to assist you. For order status information or other assistance with an order you have already placed with the website, please contact

Support online at, Mon-Fri 9:00 a.m. – 12:00 a.m., or Sat-Sun 9:00 a.m. – 12:00 a.m. Pacific time.

Custom-Configured Product

We are pleased to offer products that are custom-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.

Payment Methods

Credit Card - You may pay by credit card no matter which ordering method you use (Internet, phone, mail and fax). At the time your order is placed, obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships. LLC accepts Visa, MasterCard, American Express, and Discover cards.

For information about alternate payment options, please review the cashier's check, wire transfer, and lease options listed in the following sections.

Credit Card Security Codes - requires the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.

Sales Tax
In addition to the price of your purchases, will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If you phone in your order, the sales representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that mails to you will include any applicable sales tax.

Proof of Purchase will send you a confirmation of your order via email if you have included an email address with your order.

Tax-Exempt Orders
If you place your order on behalf of a tax-exempt organization or individual, please call Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. does not accept federal tax exemption certificates.

Shipping Options offers four convenient shipping options:

• Standard Shipping: This option is free on all qualifying products. Products shipped via standard service are normally delivered within five business days after shipment.

• 2-3 Day International Shipping: For an additional charge, offers this expedited shipping option on products shipped from international locations. Products shipped prior to 5:00 p.m. EST are normally delivered by 4:30 p.m. local time two to three business days after shipment.

• Overnight Delivery: For an additional charge, offers this expedited shipping option on most of’s products. Products shipped prior to 5:00 p.m. EST via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.

Remember that these estimates are for time in transit only, and that they do not apply until the product leaves’s facilities. As the delivery of your order is beyond’s control once your order leaves’s facilities, cannot assume liability for late deliveries, regardless of the delivery method you specify.

Signature is required for delivery: Most of’s shipments contain valuable computer equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that is not able to adjust the shipping address once a package has left's warehouse. Title and risk of loss to all products will pass to you on delivery. Please note that if you are willing to assume the risks of delivering your order without a signature, you may authorize to arrange for a delivery that does not require anyone to be at the delivery address. Click here for details and the applicable terms and conditions.

Undeliverable Packages: Occasionally packages are returned to as undeliverable. When the carrier returns an undeliverable package to, please contact to make arrangements for reshipment.

Failed Delivery Attempts:
Most of’s carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. does not begin payment processing until receives all the information that it needs and full payment or a full authorization, in the case of credit card, Credit orders. will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.

Your order for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched. ships some products from locations outside the United States.

Overnight shipping is not available on products shipped from outside the United States.

Please review the Product Availability section below for more information regarding order processing and product availability times.

Multiple Payment Tenders
You may use multiple payment tenders on anything sold by Split payment orders can be made no matter which ordering method you use (Internet or phone). You can pay with two credit cards by indicating the amount to place on your primary card. The remaining balance will be allocated automatically to the second card.

Checks accepts checks as valid forms of payment. If you wish to pay by check, you may order by phone at 1-866-MDANSBY (632-6729). The check must be payable to, and include the product you wish to order and/or a copy of your order. Please fax your payment to: (646) 219-2818.

The endeavors to offer you competitive prices on current products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. reserves the right to change prices for products displayed at the at any time and particularly to correct pricing errors that appear on the website.

Product Warranty
If you experience a problem with installation or use of our software, or if you have any questions or suggestions, please contact us by the support portal, email, or telephone. You get free Technical Support and Updates for one year. After the first year, you can choose to extend Technical Support and Updates.

The majority of technical queries can be satisfied immediately.

Nevertheless please read the refund policy for software products. Software Licenses
You may download, install, and use software from this website only if you have a valid license and support agreement with for the relevant software. Unless provided for otherwise, installation, and use of the software are subject to the same terms and conditions as those applicable to the relevant software. Although reasonable efforts have been used to protect this website,the software is made available "as is", without any warranty of any kind. Also, installation and use are your sole and exclusive responsibility and at your risks.

Return and Refund Policy

We offer a free 30 day evaluation of our software to ensure that the product will meet customer needs prior to purchasing. Customers are encouraged to download the free trial version and to test it prior to purchasing the software as there are no refunds.

Once the activation code/license key has been issued, no refunds will be given. If a problem with installation or software use should occur, please contact us via the support portal (, email, or telephone. The majority of technical queries can be satisfied immediately.

Electronic delivery of the activation code is completed immediately after purchase via email, the software can be downloaded for up to 365 days from date of purchase. A software CD is shipped to the customer via UPS/USPS to the address given at time of purchase. Please allow 1-2 weeks for the software CD to arrive. By purchasing the software you agree to the terms & conditions.

Onsite Installation and Training
Onsite Installation and Training must be canceled 7 days before installation date. Buyer will receive a refund, minus any travel expenses incurred. Travel expenses are not refundable and may include airlline expenses, hotel expenses and car expenses.

Other Terms and Conditions

• is not responsible for typographical errors. reserves the right to cancel any order you have placed if there was a typographical error on the concerning the pricing or availability of any item you ordered when you placed the order.

• reserves the right to change the terms and conditions of sale at the at any time.

• may make changes to any products or services offered at the, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the with respect to products and services may be out of date, and makes no commitment to update the information provided at the with respect to such products and services.

• reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the, or to any portion of the , for any reason; (2) to modify or change the, or any portion of the, and any applicable policies or terms; and (3) to interrupt the operation of the, or any portion of the, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

• To the extent permitted by law, all sales at the are governed by New York law, without giving effect to its conflict of law provisions.

• No employee or agent has the authority to vary any of the 's policies or the terms and conditions governing any sale.

• If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.

•’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by of any provision or any right it has to enforce these policies, nor shall any course of conduct between and you or any other party be deemed to modify any provision of these policies.

• These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.

• The provides access to international data and, therefore, may contain references or cross references to products, programs and services that are not announced in your country. Such reference does not imply that in your country intends to announce such products, programs or services.

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