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FAQ:
Frequently Asked Questions
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The software trial can be used for 30 days before registration is required.
Reporting and Printing is disabled in the trial version.
The activation code is not needed to use the trial version.
All Statement, Invoices, Notices, Letters, Forms and Agreements are editable by the user
You can change the content, font, size, color and arrangement.
Go to Forms and Edit User Forms under the view menu item.
Or go to the Tenants area, forms tab to edit notices, letters and
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You can order the software online via our online store, or you can call us and place your order.
Once your order has been processed, we will email you the activation code for the software.
If you reside within the United States of America, a software CD will be shipped to you via UPS.
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You can contact support at: support@mdansby.com
If you have a question about the software, please review the manual before contacting support.
Contact support via email, please allow 2-24 hours for a response.
When emailing Customer Service, please provide your Account Number and the Name of the Registered User in the subject line.
Also, please provide a very brief description (1 or 2 lines) of the nature of your question / issue.
If your support and updates has expired, please renew your support and updates subscription online.
Please send screen shots to help show your issue or problem. Thanks
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SEND SUPPORT SCREEN SHOTS - TECHNICAL SUPPORT
Screen shots, help explain your issue and makes it easier for us to help you.
Please use the following steps to send us a screen shot.
1) Press the Print Screen button
2) Open your paint program.
3) Go to the Edit menu item, select paste
4) Go to the File menu item, select save image as (.bmp,.gif,.jpg)
5) Attach the image to your email, send it to support@mdansby.com
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SEND SUPPORT SCREEN SHOTS - TECHNICAL SUPPORT
Screen shots, help explain your issue and makes it easier for us to help you.
Please use the following steps to send us a screen shot.
1) Press Shift, open apple and 4, will allow you to take a screen shot.
2) Attach the image to your email, send it to support@mdansby.com
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Please use 4D Tools to correct any data issues with the software.
For more information on 4D Tool, click on the product information page and press the 4D Tools option.
You can contact support at: support@mdansby.com
If you have a question about the software, please review the manual before contacting support.
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With the registration of the software, you get a full year of updates and support.
The software updates only upgrade the application, your data is not touched.
Once an update is released, you will be notified via email.
When you receive the update email, you are able to download the update and install it.
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You can contact support at: support@mdansby.com
If you have a question about the software, please review the manual before contacting support.
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The software will be able to handle the following image types:
pic, pct, jpeg, gif, tiff, bit, png, bmp, psd, tga, pntg, tpic and bps.
Download the free QuickTime player, this plug-in will help process more types of images.
http://www.apple.com/quicktime/download/
If you are using a digital camera, just reduce the image size to reduce the image size. Images should not be larger than 100K. |
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Under the Forms tab you can edit letters, notices, forms and agreements.
You can create your own or import existing letters, forms, notices and agreements.
On the left side, all your form, notices and agreement will appear. Just
double click on one to edit. On the right side, forms, notices and
agreements specifically for your record will appear.
To insert fields from the application,
Just click on the Insert menu item and select 4D Expression
You can also right click in the word processing window to insert application fields.
You only have to create the form once, and you can use them with all of your records.
Go to Forms and Edit User Forms under the view menu item.
Click here for the 4D Write User Reference Manual
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You can delete sample records by pressing the delete button at the bottom of the input screen.
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 Single User Edition -
(Updates & Support - 1 Year Extension)
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 Server Edition - Web & Server Edition-
(Updates & Support - 1 Year Extension)
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Single-user and client computers should be fast computers with very good quality monitors.
We recommend Windows 2000 Professional or Windows XP as the operating system;
for Macintosh systems, we recommend OS 10.3 or better.
New equipment purchases should be based on a Pentium CPU for Windows machines or G4 or G5 for Macintosh.
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The current minimum workstation configuration is:
Pentium 333 MHz or Macintosh G3
64 MB RAM (512 MB recommended for Mac OS 10)
2GB hard disk
2MB display memory capable of supporting 800 x 600 video resolution
Network card (client/server only)
Windows 98 or Macintosh operating system (10.3)
The current optimum workstation configuration is:
Pentium III, 2.4 GHz or Macintosh G5
256 MB RAM (1 GB recommended for Mac OS 10)
20 GB hard disk
8MB display memory capable of supporting 1024 x 768 video resolution
Network card (client/server only)
Windows 2000 Professional or Macintosh operating system (10.4 or better)
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The current minimum server configuration is:
Pentium Pro 450 MHz or Macintosh G3 computer
128 MB RAM (768 MB recommended for Mac OS 10)
Windows 2000 Server or Macintosh operating system (10.3)
Disk storage sufficient to manage and copy the database and images, with extra space for growth
Network card
Mass storage device or tape drive with appropriate backup software
The current optimum server configuration is:
Pentium III, 2.4 GHz or Macintosh G5
1GB RAM
Windows 2000 Server or Macintosh operating system (10.4 or newer)
Disk storage sufficient to manage and copy the database and images, with extra space for growth
Network card
Mass storage device or tape drive with appropriate backup
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We recommend (but do not require) 17-inch monitors. A 13-inch monitor is sufficient for the server. It is highly recommended that monitors support 1024 x 768 video resolution, as well as 24 bit colors for imaging. A minimum video resolution of 800 x 600 are required for proper display.
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No special printers or cabling are required.
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Our software is designed to operate over wide area network connections. We recommend a minimum bandwidth of 256K.
The number of users that can be successfully supported will be influenced by several factors, including:
1) Bandwidth demands of other applications/services sharing the same connection
2) Overall network architecture
3) The specification of the server running our software (and, of course, whether this server is also running other services)
4) The size of the database or information
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If appropriate, our technical staff regularly uses dial-in access or VPN connection in order to
facilitate remote support. The minimum bandwidth recommended for dial-in access is 56K.
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| The recommendations mentioned above do not include network cabling, network hubs or network consulting. We prefers that all hardware and network cabling and software be installed, tested and fully operational by the client before our software is installed. We does not provide hardware or communications services except consulting for remote users. If in-house expertise is not available, we recommend that our clients establish a relationship with a hardware vendor and a local system consultant. This recommendation extends to all aspects of the network. |
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